
Problem 6: The user can't connect the computer to a mouse and can only use the touchpad to click the Windows icon and go to Device Manager.

The Bluetooth driver used by the MateBook E 2019 is Bluetooth Device(RFCOMM Protocol TDI).Note: The Bluetooth driver name for the HONOR MagicBook AMD and HONOR MagicBook 2019 AMD is Intel(R) Wireless Bluetooth(R). If the user is using an AMD-based computer, there is a yellow exclamation mark on the Bluetooth driver Realtek Bluetooth Adapter.


Problem 2: The computer can't find any external Bluetooth devices. Problem 1: The computer can find other available Bluetooth devices but can't find the user's Bluetooth device.
